1. FREE SHIPPING for all US orders. International orders depends on shipping fee.

2. Shipping time usually 5-10 days. It might takes 10-20 days during peak season or holidays for example black friday and Chinese Lunar New Year

3. Shipping company: SF Expresss+Fedex or SF Expresss+UPS

1. All products that are proved(please refers 2. ) to be damaged during shipping, can be returned and full refund.

2. Check your package and shoot an unpack video at time your product arrive and don't sign for it if the product is damaged. And if it's damaged, please notice the shipping company(1.800.Go.FedEx or 1.800.463.3339) right away on the day you receive the product.

3. All products(except for sales items) can be returned for store credit within 7 days upon arrival. Please note that the customer needs to responsible for shipping fee & international tax fee.

4.Store credits can be used in the next purchase while can be only used for up to $120 at a time.

We understand how you love your unique pieces while we really need time and more information to help you better repair. Please contact us thru the form below or DM us through Instagram @frystaljewelry