1. FREE SHIPPING+DUTY FREE all over the world for all orders.

2. Shipping time is 5-10 days(except for extreme weather etc.). It might takes 10-20 days during peak season or holidays: black friday and Chinese Lunar New Year etc.

3. Shipping company: SF Expresss+Fedex or SF Expresss+UPS

1. All products that are proved(please refers 2. ) to be damaged during shipping, can be returned and full refund.

2. Check your package and shoot an unpack video at time your product arrive and don't sign for it if the product is damaged. And if it's damaged, please notice the shipping company(1.800.Go.FedEx or 1.800.463.3339) right away on the day you receive the product.

3. All products(except for sales items) can be returned for store credit within 7 days upon arrival. Please note that the customer needs to responsible for the shipping fee & international tax fee of returning product.

4.Store credits can be used in the next purchase.

We understand how you love your unique pieces while we really need time and more information to help you better repair. We offer free repairing services for most of the cases. Please contact us thru the form below or DM us through Instagram @frystaljewelry to provide details.